FAQ

What is your return policy?

All sales are final - we have a non-returnable and non-refundable policy. If we shipped you the incorrect order or your order became damage in transit, please send us a note at macbrown@gmail.com.

 

How long does an order take?

Print-only: 6-8 business days for printing, signing and packaging.

Shipping: Please expect a 2-4 business days delivery window for domestic orders.

Framing: Factor an additional 10 business days.

 

What are the profile dimensions of the frame?

We offer beautiful modern wooden frames in black and white.  The frame dimensions are 1" wide and 1 7/8" deep.  See below for an example of both colors.

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What is the width of the mat?

Our framing package features an archival white mat (2" wide for 18" x 12" and 24" x 36" and 3" wide for 48" x 32" and 60" x 40").  UV rays from the sun can do serious damage on artwork, so we offer museum-quality UV plexi that blocks 91% of UV rays.

 

What are the approximate final dimensions of the framed prints?

18" x 12" print = 24" x 18" framed

36" x 24" print = 42" x 30" framed

48" x 32" print = 56" x 40" framed

60" x 40" print = 68" x 48" framed

 

I want a different size print, is that possible?

Yes, it's possible but shoot me a note to see what you have in mind.

 

I want to use your print on a object, can I buy the digital file?

I do not send out digital files but if you want to print an image on a drink tray, an iPhone case or a billboard, for example, let's collaborate!

 

What type of paper do you use?

Our prints are made on Hahnemüle Photo Rag® 308 gsm.  Because of its impressive pictorial depth, this paper is the perfect choice for high quality fine art prints. The fine, smooth surface and feel of Photo Rag® make this paper versatile and it is ideal for printing both black and white and color photographs.

 

Does each print have an edition size?

Yes, each print size of an image has an edition size of 20.  Your print will be numbered by hand to indicate which edition in the series you have purchased.  The last five editions of a photograph tend to be more expensive than earlier editions.

 

I like your style but I don't see what I want, can I commission you to create new work?

Why not?  Please send us an email about what you have in mind - macbrown@gmail.com.

 

Any other questions?

Please feel free to reach out to me in the Contact section of the site.  Want to know more about a print?  Have a specific questions.